Love & Hate
by Samhri - 4/17/12 12:38 PM
In Reply to: What's the most important factor when it comes to choosing e-commerce sites? by Lee Koo (ADMIN)
I love Amazon's :
customer reviews.
Free shipping (I hate shipping costs because it's not an Amazon item)
selection
Return policy
Ease of ordering
Feels more secure as it's an established, known company.
I hate:
Wondering if the company is legit.
Not knowing shipping costs until adding to cart
No tracking # provided
No way to contact if problems.
Excess packing material (peanuts).
Find out item's back ordered after checking out.
No estimate of delivery date.

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