I don't think you should judge new business based on a bad experience with one client.
Gets us off on the wrong foot to begin with
Basic - crop, contrast, lighten/darken, rotate, add text, add template.
No layers needed or complicated range as in photoshop.
The software would import customers images from their computer, facebook or other and be able to edit and place in templates which would be my product range for printing. Then go to a payment gateway.
There are many that exist already, there's nothing unique about what I need. But in saying that, I absolutely realize the expertise needed to achieve a great result and am not underestimating a designer's skill.
The ones that exist are mostly out of my price range.