here is a contact number for bearshare 360. i have gotten through 2x already. paid for lifetime subscription. it works on winxp but not on vista - was given download for utorrent which sux!!!! was told a win vists version will be available soon. here is the number - 1-866-737-8915 (which is toll free - i called phone company to confirm this.) i got this number by calling my bank and the phone number was on my bank statement next to the charge: CKCD DEBIT 03/27 IP-DLDSER.COM00000866-7378915(check your bank or credit card company).
hope this helps