Try the CNET Samsung forum.
by R. Proffitt
- 5/7/12 12:40 PM
In Reply to: Samsnung DLP white dots by chrisridolphi
For service issues try this link.
http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/?tag=contentBody;threadListing
Escalation was something the hosts did years ago so you need to know this is the new system.
Bob

Moderator
CNET Staff
Samsung Staff
Dell Staff