Try the CNET Samsung forum.

by R. Proffitt Moderator - 5/7/12 12:40 PM

In Reply to: Samsnung DLP white dots by chrisridolphi

For service issues try this link.

http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/?tag=contentBody;threadListing

Escalation was something the hosts did years ago so you need to know this is the new system.
Bob