The service has really downgraded. What bugs the crap out of me most is all of the bait & switch routines. First the low-ball great deal to switch to them. Then you decide to add a feature for an extra 10.00 a month. If two months later you change your mind and want to take the feature off, guess what? You do not save 10.00. Why? Because now that feature is part of your "new package" and you can use it or not and oh by the way your original package no longer exists. The bill goes up with little chance of going down. I am starting to believe that each individual has a different price regardless of where they live.