TFP International; Diane Zaloudek
I too ordered from these people and got the "send it back at your expense, but no refund treatment." In my opinion they are a remarkable scam as both cartridges were bad. Turns out they have an "F" rating with the Better Business Bureau too. http://www.bbb.org/memphis/business-reviews/product-sales-general/the-fine-print-in-collierville-tn-1200520
I took it up with the credit card company and charged it back... I'd encourage everyone else to do the same. I also think it is food for a class litigation matter.