Try again.

But with the information you gave few would say that's proof something is going amiss. If you have more story and keep it secret then you run the risk of a bad diagnosis.

Since it is an Apple that password can be reset without a reload. I don't recall the exact steps but it's something you ask of Google or if you can wait, in a forum about Apple Mac OS X such as link to follow.
Bob

http://forums.cnet.com/mac-forums/mac-os-x-forum/