Took more steps; problem still unclear - help still needed

by stoudtb - 5/4/12 4:20 AM

In Reply to: Any detail would help. by R. Proffitt Moderator

Last Verizon actually called HP, the manufacturer of my computer that's experiencing the most trouble, and conferenced them in for another troubleshooting session. What we did:

- changed security to WPA2-Personal;
- un/reinstalled the wireless LAN driver;
- went into the router's settings and set it up so that each device connects to its own channel ("automatic" setting)
- verified (via device manager and a diagnostic disk, i.e., 2 ways) that the wireless LAN card is working properly

They believe it's some sort of interference issue, but we're obviously not sure.

Other info:

When the problem occurs:

- router's Internet light & LAN Coax light remain flashing green (as do all the other relevant lights)
- connecting via wired ethernet connection does NOT help
- all other wireless devices continue working (laptop, 4g smartphone (which is not home during the day while the problem keeps continuing)
- wireless network map (network & security center) indicates there is a connection (IPv4 connectivity, no IPv6 connectivity); no red x's in-between the computer/router/internet
- clicking "troubleshooting" doesn't help
- rebooting works every time... temporarily

Other:
- no cordless phone bases near the computer

Perhaps these other details will help -- (copied just now when computer is working)