My iBUYPOWER experience
I realize this is a dated post, but in case anyone comes to it with the same question:
Do not order from iBUYPOWER unless you have infinite patience.
I ordered my PC from them on October 5th. It did not arrive until the beginning of November.
When it did arrive it began freezing within the first 30 minutes of start up. It would never stay on more than 1 hour without this happening.
After going back and forth with tech support for a month they allow me to send it back to them (they did pay return shipping).
They sent me an email December 16th stating that they received it. I call and tech support tells me that it would be returned in 1 week.
January 3rd comes and I call them, I have heard nothing from them since the 16th. I am told repairs still have not started but that I would have my PC the following Friday.
Stayed home to wait for UPS all day Friday. PC never comes.
Called them back that Friday night for a tracking number and I am told that repairs still HAVE NOT STARTED.
Ask to be refunded. Told I will be refunded by today (Wednesday Jan 12).
Of course, no refund so I call them again.
Today I was told that the refund process HAS NOT STARTED and that it will be another 5-7 business days before I can expect it. (Refund does not include the original $65 shipping)
I wish I would have read more reviews before using iBUYPOWER, it seems they have a knack for shipping broken PCs.
So let me break this down. I ordered a PC from iBUYPOWER on October 5th 2010. It is January 12th 2011 and I have no computer and no refund. I'm nervous at this point that this company is not legit.
While everyone I have talked to is very polite, this has been a nightmare process and I would not recommend iBUYPOWER.