It is nice to know that the geek squad works. I don't do gaming, I use my PC for drawing using Corel Painter... I don't know if that uses the same components as a gaming computer. I think I will go with the HP and geek squad next. I really need somebody to just sit down and fix the stupid thing when it breaks.
But to be fair to DELL, all of my previous Dell computers worked fine and all of the service people who I talked to on the phone were polite, but I guess their hands are tied as to what they can do for me. They said they have to try repairing the computer before they can send out a new one. At least I am getting some service, albeit slow, towards fixing my computer.