I've just bought a new dell pc in november, and I've just mailed off a letter to their customer service listing no fewer than a dozen separate issues I've had with the dell "experience". The most annoying is their (wait for it!) customer service, particularly the phone service. Their email people aren't too too bad, but their phone service is awful. Again, like pretty much everything out there in pc world "It's not my fault" is what I hear constantly. I paid a lot of money for the product and the warranty but so far i get nothing but static. It's slightly comforting to know there are others in the same sinking boat but . . . is there a product that is tried and true? I would like to point out that my last computer, an HP pavillion had many problems but between their AMAZING online real time chat support and the warranty I purchased from Best Buy, aside from add ons, I've had to pay very little for the computer in terms of repairs. the hp support line is incredible, but for me the HP wasn't a decent enough gaming computer. Well thanks for listening.