Incredibly unreliable service. terrible customer service

by bekind_rewind - 5/23/12 2:46 PM

In Reply to: Do you use Clear Wireless Internet? I need reviews. by donaldg101

We have used Clear for almost a year due to lack of options in our area. We paid 45 a month and were promised high speed internet service. The customer service rep even promised that I would be able to stream videos via netflix, after specifically telling him that was the main reason we needed their service. It was a challenge to watch videos at certain times of day/ week (nights and weekends, presumably when lots of other ppl were using it)

In addition, I had to call three times in order to actually cancel the service after being charged not once BUT TWICE after we had tried to cancel our service. I am considering contacting the better business bureau due to my complete outrage in the way they handled this situation.

In short: clear isn't worth it.