Service packs and updates - never applied!
These paople have no idea what a good service should look like. I posted this article just recently and today I decided to look around if I'm the only one having these issues.
It's totally unacceptable and wrong that they want the customers to switch to the same MS Business Package, all the details are in the article that I mentioned above. And all these troubles are just because they never install any updates or service packs to their servers! It's a question of a few seconds to switch a package from .NET 2.0 to 3.5 and even to .NET 4.0 if they installed the appropriate packages and service packs. IIS can easily do that per application. Instead, I have to move a few gigs of data, and the most terrible - recreate all email accounts and other stuff from scratch on the new server! In addition all discounts, etc., associated with the current account will not be propagated to the new one! These lazy guys are something special! If I knew that almost a year ago when I bought their service I'd avoid that for sure.