A Plus Is A Complete Joke....

by ccschmitz - 1/13/10 5:53 PM

In Reply to: Aplus.net response by aplusnet

These guys are a bunch of crooks. They said they were going to upgrade their servers and that our site would be down for a few hours.... OK, no big deal. Turns out they completely lost all of our data during the update. They said they do regular backups, so I wasn't too concerned and asked for the backed up files. They said they couldn't find them and that there was nothing they could do about it. So we finally get our site back up and running, but we had lost all of the information on our databases that we have for our online software. Needless to say, our customers were very upset.... Then they all of a sudden said they were going to be updating their servers again and that our site was going to be down for TWO WEEKS!

Customer service was completely worthless. They did apologize, but they basically said "tough beans.... you're on your own!" Needless to say, I've moved over to BlueHost and have been very happy with their support and their services.