Avoid 1&1 Internet
I've been trying to cancel my 1&1 account. I did so last year with what I thought was my final renewal. Now I'm being threatened with legal action and they have debt collectors on my case. Their customer service is appalling. I've been trying to get them to correct my gender (I'm female and yet they refer to me as 'Mr'). After several complaints they have the cheek to send me promotional e-mails and customer survey forms. They obviously don't read my responses. I'm with 1&1 Internet.co.uk. Stuff them please take our advice even though their prices are low. It's really not worth it.