To a point I agree with you. When defrag hasn't been run for 5 years, however...I start to change my tune.
I'm not aiming to make waves but you're sounding a bit aloof there, mate. I'm just looking for some info, not down-the-nose comments.
It is for a business; would VNC be viable for a business set-up? (~13 computers). All but one are running XP, the lone one out is W7. I'm not sure what all info you need; I'm out of the store until Tuesday, but I can wade through then!