We apologize about any miscommunication between us. We have checked your account and see you are passed our 60 day money back guarantee. However, we have been authorized to refund all your purchases. We do need to verify your information in order to complete this. If you can please contact us, we are open 24 hours 6 days a week. You can reach us at 800-290-9809. We appreciate the feedback. Thank you and have a great day.