PC utilities forum: Regzooka Fine print and business practice alert

Your quote: We do stand behind our guarantee and this is why every penny is returned if a customer is not satisfied.

As I explained to 2 different "support" folks. I was/am NOT satisfied. Why? Because I NEVER used it. I didn't even know I had purchased it. I THOUGHT I was buying licenses for regzooka on 3 machines.

I mean really.... Your ads boast that I can back up all my data via cyberlink, , and it will (I guess) be kept by you and be guarded by you until such time I ever need it. If your company is as technologically advanced as you let on, it ought to take about 10 seconds to review my "account" and see that I never backed up a single byte of data at any time. This should prove to you that you have been collecting $9.99 cents a month from me for the past year in return for......? Nothing.

I explained myself quite clearly to the customer support folks I spoke with, and gave them the opportunity to make me happy and whole again. Their attitude was: A shrug with palms exposed... "That's our policy, and that's how we do business".

OK. I get it. Then from a fair play standpoint, you should have no trouble with MY policy, which is to warn potential customers against falling into this unaware, as I did. (I know, I know, I should have read more carefully)

So if you TRULY stand by your claim about refunding every penny if a customer is not satisfied, you'll be able to confirm that Zookaware has NEVER received any data uploaded from me via cyberlink. You can then refund my credit card, and I will in turn be pleased to tell the world that this whole thing was a misunderstanding, and that I am now a happy customer, and admire Zookaware for doing the right thing, and standing by their customer service claim. I will even delete my messages if it is in my power to do so. If you wish to discuss this away from this forum, you have my email address.