Avast! terminated iYogi customer assistance because of too many incidents such as the above.
The rationale was that Avast! was providing a free antivirus scanner at the time (still does) and this service was provided to help customers with installation/error problems with Avast!. High-pressure sales and scareware tactics were sometimes used and resulted in a subscription of $165.00 per year being sold to the caller. As this service was supposedly free, the callers often felt they had been scammed.
Here, the avast user called them, so...
Identical tactics. Identical results. Only difference is, now they are calling you.
Service Techs were from India as well.