Carol thanks for the information.
AVG has been good to me for years and this is the only problem I've ever had.
The new Consumer Reports magazine just did a study of AV software, and Avira and Avast get high marks along with AVG.
Just curious, when you say "layered" protection, is there something else I should be running in addition to AVG? The only other thing that I use is the Windows Firewall. Thanks. Ed.