It's me volvogirl (sp3 trouble). I found this thread because I was getting the red x now so I updated Java and still couldn't get it. I also couldn't log into my Kaiser health site. It just kept comming back with the log in screen. Then I remembered when I cleaned up my pc I changed my cookie setting higher. So I put it down one and now the picture comes up and I can log in.
Just thought the cookie info might help the op here.