Re: Touch Smart
http://www.shopping.hp.com/en_US/home-office/-/products/Desktops/HP-ENVY-All-in-One/H3Y86AA lists the specs. The included software (at the bottom) doesn't include MS Word indeed. So if you need that program you'll have to buy it. Of course, there are alternatives like Wordpad (included) or LibreOffice (free download), but it's up to you to choose.
Installing a USB printer should be easy if either Windows 8 comes with a driver for it, or you can download a Windows 8 driver. Since you tell us even less than you told that two techs you spoke to (what printer is it, what driver are you installing, what issues do you run into) we can say even less than they told you.