Less clueless, but still without a cell phone

Thank you bob. I understand your point. It is very unfortunate that counterfeit batteries caused injuries, and like everything in life, accidents and incidents create new rules and life becomes more and more complex . For instance, I bought my cell phone at a reputable Verizon store 3 days ago. It came with an original battery, the one described in the manual. The package did not look like someone had ever touched anything inside. The first time I plugged the phone to fully recharge the battery, I got the "non supported battery" message. But after 3 trials, the phone finally complied and fully recharged. This, however, was the first and very last time it accepted the charge. And let's not forget that I also bought a car lighter adapter to charge the phone while driving, and that too didn't work.
I'll return the phone all together tomorrow. The big companies cannot afford to forget? Then they should make sure that the problem does not exist with genuine batteries! Now, I am upset, and i have all rights to be.