RE: apple lies to avoid repairing under Warranty

by dj_erik - 12/5/08 6:44 PM

In Reply to: apple lies to avoid repairing under Warranty by stiiphiin

Honestly, I can understand you being pissed off. One thing though is that you've got to remember that the CSR isn't out to screw you over, they just are there to get paid. I would call again and ask to speak with a upper level manager about the issue. I would also do a mail bomb, as the consumerist would call it. Basically email higher ups at Apple, and hopefully one of the assistants will help you out. Posting to profile sites like CNET obviously doesn't hurt either. Here's an example: http://consumerist.com/consumer/apple/get-your-defective-laptop-replaced-by-sending-well+written-emails-to-steve-jobs-256931.php
I've not had too many issues with Apple, and when I did have an issue with the iPod Touch (January update), they actually refunded me the money for the software. All in all I wouldn't say the Geniuses at Apple are all that they claim to be, but I've had rather fair experiences from them at least.