Toshiba Horror Story
by virtualrealitys - 2/2/12 11:13 AM
In Reply to: Unacceptable Toshiba warranty repair services & support by listicka
I purchased a Toshiba A665-S6100X laptop from Best Buy for $989 + Tax. I later found out that the X behind the product code was because the previous 6100 model was recalled due a problem with the laptop not cooling properly. The 6100X was the improved/fixed version. Four months into using the laptop wouldn't you know, the cooling system failed on the laptop, overheating, and the system shutdown automatically to prevent damage. I sent it in for repair under warranty. They returned the product indicating that the cooling fan was replaced to repair the issue. January of 2012 the same exact issue occured again forcing me to begin the warranty repair process again. I spoke to a "case manager" regarding the issue due to the repeated failure for the same problem reason. I told the case manager that I understand that things like this happen, but that it cannot continue any further. If I have to return the laptop for a third time for the same cooling issue, that under Federal Law they are required to replace the laptop with a newer model or refund my money. It's not fair that they can knowingly sell products that are going to fail due to their poor design. Not only will I never buy Toshiba products in the future, I will tell everyone to be wary of doing the same. I have documentation and repair ticket numbers from all previous/current repairs, and am prepared to take them to small claims court. In fact, Toshiba has SO MANY warranty claims being processed, they will no longer pay for shipping of the unit, but require the customer to pay return shipping to the company due to loss of revenue.