Thanks. I have a coby mp-863 4g and I could not get it to work. Their customer support had me on hold for over an hour just to speak to someone, and all they said was "Oh, Its defective, return it" which tells me they know absolutely nothing, because the problem was not with the player, it was with the computer. I spend over 4 hours on the computer before coming accross your solution that worked. Thanks, now I dont need to return it.