HP DV2000 DV6000 DV9000 Laptops Suck
by avp0713 - 5/31/08 7:38 AM
In Reply to: I'd hate to be supported by your 'professional' services... by fbbbb
I don't think you are seeing the implications of what I wrote... I don't own a laptop at all; I have 6 perfectly running older generic desktop computers in my home - every now and then a small issue pops up; I fix it. I support approx. 1500 users at my IT job; no problems arise that we can't fix (Thinkpad laptops). But since my employer is HP and I get a discount, people like to buy laptops THROUGH me FROM HP. All of these people are now coming back to me with HP laptop problems; Most of the laptops are out of warranty. So my expertise really has nothing to do with the post. The problem is that non-technical people are buying laptops that are becoming $1500 paperweights after 2 years. Typically they'll call HP and get turned away and then they'll come to me and I'll try to help them by reading hundreds of posts of other unfortunate souls with $$$ paperweights and ultimately I'll have to tell them to either buy a new MB or buy a new laptop... now that really sucks; hence the title of this post.
As for unrealistic expectations.... I don't think getting 5 years of problem free standard use out of a laptop is unrealistic. On the otherhand I think only getting 1 or 2 years of satisfactory service IS unrealistic. Remember, most users are only retrieving email - surfing internet, using Photoshop, and writing letters;
If i might not be "any good at what I do" as you so thoughtfully put it, and hey! I might not be compared to you... imagine the standard users that I support.... they have no chance in fixing their broken laptops.