We are getting rock bottom prices and support that is minimal at best. Back when doctors and such made house calls, it was more expensive but you would see a much better job than what you see today. Today it's cheaper to buy a new PC than fix it.
So which way to go now? Consumers have voted for lower prices and pay as you go support.
Here you see a classic support failure but at no time did any tech get to see the setup.
Would your doctor treat a patient without seeing them?