No problem with folks in India

by rfroode - 10/31/10 3:54 PM

In Reply to: Very disturbing by MARBLEANN

I did not mean to offend anybody nor do I hold the language issue against the Indian people, I hold the issue agains HP. I believe I said I could not understand them and vice versa. And, I agree they are probably more educated than we are here in America, by far. This does not change the scenario that HP enxlaves both cultures to adhere to. If anything, I have empathy for them trying to understand us...I can imagine what it would be like for me as a customer service rep trying to understand a second language, I wouldn't last an hour. HP is the factor who needs to be more culturally competent and not exposing reps and customers to exchange that have an inherent failure rate built into them..