In follow up to my message above to Mr Hurd (post 10)

by denbois - 12/13/09 3:12 PM

In Reply to: E MAILS DON'T HAVE LANGUAGE BARRIERS AND YET...BAD SERVICE by IDAREYOU

I was called a few days later by Hp and given a case number to call in and follow up. I did so and surprising the customer support person could not locate my record. Finally by looking up my mobile # he was able to and he read my message. He seemed annoyed with my message and simply stated in an annoyed tone that HP is a world wide company. I could tell he wasn't thrilled. Nonetheless he stated that he would fwd my feedback to the HP powers to be. His stated was clear to me in that he was justifying that sending of the support calls and online support to India. I am not a racist, and am happy that India can win in on some of the business, but to me the HP support matter seems to be all in India - every call and online chart I recall making was handled from overseas. If there interest is not to hire US workers then maybe HP should move their corporate offices over there and be done with it. That could include directors and executives after all HP is worldwide company! Cheers all and Merry XMas