I've sent you instructions for a "clean install"
I see that you submitted a support ticket for this issue on May 6; it would be easiest to continue troubleshooting by replying to our messages there (or submitting a new ticket), as we see those messages as soon as they are submitted, hence the response time will generally be much quicker.
I have replied to your support ticket with instructions for performing a "clean install" of TechTracker, and you should receive an e-mail notification of that message as well. Please respond to that message if you need further assistance.
CNET TechTracker Support