Say. You added more at your post in the Samsung forum.

by R. Proffitt Moderator - 7/30/13 1:56 PM

In Reply to: YP-GS1 won't factory reset by jm123456567

In the Samsung forum you write "crash" yet I didn't read that word here. Details matter and I would not have guessed it was crashing. That would change my answer and would have me ask you to see if Samsung has newer firmware as well as more history about the product.
Bob