Has it ever worked?

Again, we've had discussions over the years that Word is not a type setting app. For exact type setting you want something else. But there are a lot of reasons for this to not work. My favorite is the printer is not the default printer for the PC or the document. This issue haunts many Word users.

You could try printing it to a PDF (I use DoPDF) and if the PDF looks good, print the PDF.
Bob