returning laptop for service

by hrhmar123 - 1/27/13 6:13 AM

In Reply to: I do not own that one. by R. Proffitt Moderator

HI Bob,

Just wanted to tell you I am returning the laptop to Lenovo for replacement of the blu ray drive and possibly the case since the latch does not work - it must go to Lenovo because I bought it from them and not a retail store.

Lenovo's service has been very disappointing - I am very concerned that the laptop will be ok but didn't feel I had any alternatives given I am also doing a chemotherapy treatment on my face for skin cancer and am house bound.

Thank you for your help.