not normal, what happened to the 10 year sales pitch
They told me the same, but they had also told me the led engine would last at least 10 years vs normal projection tv's that need a bulb replacement every 2 year's. My 61" started showing white and black dots in less than 5 years, and I have been living with a tapered shadow down the right side of my screen that started to appear within 2 months of new. Samsung would not fix that either.
Wouldn't it be nice to get some customer support from Samsung?