The helper app is from acer.

by R. Proffitt Moderator - 1/20/13 6:48 PM

In Reply to: well, by epsilon123432

IT IS NOT STANDARDIZED.

Since the factory restore failed that tells me it's a hardware issue. If the dongle fails that tells me the USB ports may be dead. Try ethernet next. Here's the adapter I got specifically for a laptop with dead USB and WiFi ports.

-> http://www.amazon.com/NETGEAR-WNCE2001-Universal-Internet-Adapter/dp/B007CO5DZ4/

Beats the repair counter bill.
Bob