It's the worst service I ever had. Funny thing, I used to pay for the slower speed, when they still sold it, but I decided to pay for the fast speed. Well, when I changed plans, they we were no longer "renting" the modem, and made us buy it outright for $50 after we already payed into it. 3 weeks after we payed for the upgrade, they throttled our service, and only offer one speed. Total rip!