Yeah, but to my understanding there is only a chance, not a guarantee. Also, I do back my stuff up but this honestly has nothing to do with what I'm asking. I just want to upgrade my phone. So you're saying it might be the pc? It's possible, but I doubt it. I've been tinkering around with it to see if that is preventing it from updating my phone and that hasn't seemed to fix anything. But I'm not a computer expert, so what do I know? Thanks for responding