I have no stake in Verizon and I do not work for them. I am a moderator and it is my job to keep these forums managed. Don't believe everything you see on the internet and/or TV in an advertisement. If you plan to leave Verizon, I don't care and won't lose any sleep over it.
I do use a Droid Razr and Verizon cellular service and have not had any problems with my phone cracking or breaking. You do have unrealistic expectations of Verizon.
A solution has been offered and there is no need to discuss this further. This thread has served it's purpose and is now closed !!