You're not alone
I think from hearing on the web all the need for help or advice for "brand new" tablets is just a tip of the iceberg. If you have any problems, return it ASAP. There is generally little support or real repairs that can be done. However, if you haven't yet, read the manual, it should explain what it can and can't do, if not there then the support website. If support is non-exsistant then you have a clear view of future problem solving.
Local users have started to bug me and quite frankly, I'm at a loss to explain until I have in hand to test. testing is very minor, and it may include a possible OS update or firmware update provided its even available. More popular tablets seem to be better at this. Generally speaking some of these tablets just aren't made to last and seems more about getting something out there at some cost and very basic apps.