This is Kevin Krause from Sony Support USA. I am sorry to hear about problems that you are experiencing with your KDF42WE655. If you email us at Sonylistens@am.sony.com we will be happy to see if there is anything that we can do to help you out. In your email, please include a brief description of the issues you are having, any event ID numbers you may have, and your contact information.
Sony Support USA