-> About that no CD recorder.
There are some machines that require you to install Intel's RST before the CD/DVD recorders show up.
The maker or person that installs the OS should know this but here we are dealing with after the fact and looking for reasons for it to fail.
HOWEVER what if this is just a CD or DVD reader?
Can you correct your posts? VCI an VCL are not common apps I encounter so either it's a typo or it's something else.
--> Let's hear the exact make and model of the drive in question too.
In parting, here's the note about CDBURNERXP and Intel RST.
There are hundreds of posts about this. Seems you are about to learn a lot about this PC?