Thanks for the reply. I did get pictures off the phone once before by copying them to the sd card but can't get it to work now. It's true that I was never able to view the pictures via usb though so quite likely that can't be done. An agent for LG told me today that it should be possible for me to access both the internal memory pictures and also those on the card, but being that companies are frequently out-sourcing tech support it frequently can no longer be trusted. The phone itself is primitive, the manual is incomplete.