Re: Samsung won't fix white dot issue for model HLT5687SX/XA
by maverick0516 - 12/7/12 7:21 PM
I do not have a transaction number... The Samsung rep I spoke to on the phone wouldn't budge and kept repeating that I would have to pay out of pocket to fix this issue. When I told her that it's the same part in other DLP TVs that's the culprit in this white dot issue, she would just repeat that the model I have is not one of the models they are accommodating!
I emailed customer service and they emailed me back saying that I'm a valued customer and I should contact Live Chat to get resolve my issue... I'll give them a try later and post back here of the results...
Thanks for the reply. Hopefully you guys can get this fixed... it's obvious that it's a defect.