Having the same problem (FBI virus, Dell computer running Windows XP). On startup I pressed F12 and got a System Menu with lots of options, but could not find SYSTEM RESTORE anywhere. Can someone tell me the magic key to press to bring it up? PS. When I try to run Windows in any mode (safe, normal, etc.), a blue screen pops up saying that Windows has been stopped from opening because of a problem. After that I can go no further. Thanks for any help you can give me.