Best answer as chosen by user Pat45p: Re: attachments

What are the filetypes (extensions) of those attachments? It's much better to SEE that it is .pdf than to ASSUME that it is .pdf.

Since we can't see that mail, nor change the settings on your PC to show the extension (if currently set to hide it, a foolish Microsoft default) you're the only one around that can answer that question. We can't and AT&T customer service can't.
So it's quite unclear why you asked them and us in stead of just looking. Much easier, much faster, more reliable and certainly less frustating and scary.