Exact Same Problem with BD-D5500

I have a BD-5500 with EXACTLY the same problem. I gave my daughter the Doctor Who Fifth Series for her birthday and the sound keeps going out. If you pause it, then the sound comes back on for a second or two then cuts out again.

I checked the firmware and it is BSP-D5500ZA-1030.0. From what you said above, this is the latest and greatest. I tried to update the firmware again, and my player said there are now upgrades.

Please Help.