Let's say this is true.

by R. Proffitt Moderator - 11/16/12 1:18 PM

In Reply to: Frustrated... by Jason529

And support is not supplying a fix. At this point you should have looked for firmware updates and heard about the old MacroVision issue. There is no cure for that issue. No maker can fix that.

So let's hope your dealer has more devices to try.
Bob