Who the heck is running Microsoft?

Microsoft is a very large company with a lot of resources that should be capable of some really great new designs. . They are also increasingly threatened by a very smart, innovative company named Apple, who employ some very good, smart designers. Is Steve Ballmer really the best Microsoft can do? It doesn't seem like he's able to put the right people in place to come up with anything that makes people want to buy their products like Apple can. Will the Surface tablet be it, or just another Zune?