Bob, I had never heard IObit when this problem started. Dont be so quick to blame them. The problem goes way back and I never resolved it. The real issue is IT DON'T work . It hangs. I wrote the steps I used to restore AVG and they didn't work. What I need I need tools. Got any? Also I have used Restore since the Me days and am familiar with it. Rollback RX would have worked If it was on machine. Linux and Chromebook look better all the time.